Refund policy
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition.
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 24hrs of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective. Please note that while we try to send out products in the very best condition, some 'wear and tear' should be expected on some products. 'Change of Mind' returns may incur a 30% restocking fee.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 30 days of the date that you notified us of your intention to return the product(s).
Please note that product images and descriptions on the website are intended for illustrative purposes only and may not be exact representations of the items in stock. Please also be aware that batch numbers, alc. %/vol., vintages and bottling dates may be subject to change. For more information about the product please feel free to email us at beer@shiningpeakbrewing.com
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 24hrs of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective. Please note that while we try to send out products in the very best condition, some 'wear and tear' should be expected on some products. 'Change of Mind' returns may incur a 30% restocking fee.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 30 days of the date that you notified us of your intention to return the product(s).
Please note that product images and descriptions on the website are intended for illustrative purposes only and may not be exact representations of the items in stock. Please also be aware that batch numbers, alc. %/vol., vintages and bottling dates may be subject to change. For more information about the product please feel free to email us at beer@shiningpeakbrewing.com